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<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">ConnectWise is looking for creative individuals with high aptitude, work ethic and drive that want to enhance their IT career through learning cybersecurity. We will train those with basic networking and IT backgrounds to be security analysts. Analysts will be part of our team performing the necessary operational activities for the review of alerts and monitoring client data sources for security related threats and breaches. Analysts will have the opportunity to work with some of the largest IT managed service providers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities:</b></div><div style="">• Be accountable and responsible for Ticket Creation, Threat Analysis, Resolution, and Escalation for a defined set of alerts and tickets</div><div style="">• Prioritize work and maintain a high level of professionalism in a highly dynamic work environment</div><div style="">• Meet performance objects</div><div style="">• Maintain a high degree of customer service</div><div style="">• Follow escalation procedures for interfacing with other analysts and teams</div><div style="">• Maintain consistent threat handling and remediation procedures (use of systems)</div><div style="">• Utilize the internal Knowledge Base to assist with the resolution of threats</div><div style="">• Other duties as assigned.</div><div style="">• Follow ITIL practices regarding the incident, problem, and change management.</div><div style="">• Any/ Computer science graduate.&nbsp;</div>

Mumbai 

Security Analyst L1

<div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities:</b></div><ul>  <li style="">Develop and integrate new or existing applications into the technical infrastructure and existing business processes.</li>  <li style="">Design, document, and code new features on an existing platform.</li>  <li style="">Implement automated testing of new features.</li>  <li style="">Provide innovative solutions to complex problems in a highly cohesive team environment.</li>  <li style="">Enhance productivity through automation, tools, and other best practices.</li>  <li style="">Analyze, design, develop, test, debug, implement, maintain, and/or enhances existing or new systems that are reliable and efficient.&nbsp;</li>  <li style="">Ensure the deliverables meet ConnectWise global quality and compliance standards.</li>  <li style="">Must be a Computer Science Graduate/ B.E./ B.Tech (any stream)</li></ul><div style=""><br></div>

Bangalore

Software Engineer - Intern

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross-functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.</div><div style=""><b style="font-weight: 700">Essential Duties &amp; &nbsp;&nbsp;Responsibilities:</b></div><div style="">· Establishes operational plans for the Product Management team</div><div style="">· Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results</div><div style="">· Provides support to the Product Management team, with a high attention to detail</div><div style="">· May require communication with ConnectWise leadership</div><div style="">· May coach, review, and/or delegate work to other team members</div><div style="">· Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy</div><div style="">· Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative</div><div style="">· Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities</div><div style="">· Interacts with customers and prospects to define market requirements and communicates the needs to the development team</div><div style="">· Monitors product performance to evaluate adoption rates, user experience, and production issues</div><div style="">· Prioritizes the product backlog in conjunction with overall business and partner needs</div><div style="">· Represents ConnectWise in all partner engagements, events, conferences, and other venues</div>

Pune

Senior Product Manager

<div style=""><b style="font-weight: 700">Job Description:</b></div><div style="">As a Senior Product Manager at ConnectWise, you will be responsible for the success of our product portfolio, working closely with cross-functional teams to drive product strategy, roadmap, and execution. You will collaborate with sales, marketing, engineering, support, and other teams to ensure that our products meet customer needs, are well-positioned in the market, and are delivered on time and on budget. You will report to the VP of Product Management and work closely with other product managers, UX designers, and engineers.</div><div style="">Responsibilities:</div><ul>  <li style="">Define and own the product vision, strategy, and roadmap for one or more product lines, based on market and customer research, competitive analysis, and business &nbsp;objectives.</li>  <li style="">Manage the entire &nbsp;product lifecycle from concept to launch, including requirements gathering, prioritization, design, development, testing, and release.</li>  <li style="">Work with UX designers &nbsp;to create intuitive and engaging user experiences that meet customer needs &nbsp;and drive adoption.</li>  <li style="">Partner with engineering teams to ensure timely and high-quality delivery of features and enhancements, &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;using agile development methodologies.</li>  <li style="">Collaborate with sales and marketing teams to develop go-to-market plans, including pricing, positioning, messaging, and sales enablement materials.</li>  <li style="">Monitor and analyze &nbsp;product usage data, customer feedback, and market trends to identify areas for improvement and growth.</li>  <li style="">Communicate product strategy, roadmap, and performance to stakeholders across the company, including executives, partners, and customers.</li>  <li style="">Mentor and develop junior product managers, providing guidance and support as needed.</li>  <li style="">Ability to say ‘no’ to &nbsp;people and have them walk away happy.</li></ul>

<div style="">Wise Together. Rise Together.</div><div style="">ConnectWise provides an IT software platform that has been built by several innovative minds passionate and committed to helping Technology Solution Providers (TSPs). ConnectWise’s IT Nation is the largest gathering of IT Solution Providers in the Asia-Pacific. We refer to our customers as ‘partners’ because they are central to our existence, and we work closely with them.</div><div style="">We are honored to be named the Best PSA/ RMM Vendor in this year's MSP Innovation Awards.</div><div style="">We are looking for strong team players with an innovative streak, who want to join us on this journey!</div><div style="">Whether it is the global exposure and experience we provide, or the opportunities for career development through our L&amp;D offerings, our Management Assistance Program for higher education or the plethora of professional and leadership training interventions we offer, we make sure you’re always learning and sharpening your skills.</div><div style="">We Hoot our appreciation for our colleagues through our very interesting Rewards platform.</div><div style="">Join us to create more opportunities for us to celebrate our success together!</div><div style=""><br></div><div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">ConnectWise is looking for creative individuals with high aptitude, work ethic and drive that want to enhance their IT career through learning cybersecurity. We will train those with basic networking and IT backgrounds to be security analysts. Analysts will be part of our team performing the necessary operational activities for the review of alerts and monitoring client data sources for security related threats and breaches. Analysts will have the opportunity to work with some of the largest IT managed service providers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities:</b></div><ul>  <li style="">Be accountable and responsible for Ticket Creation, Threat Analysis, Resolution, and Escalation for a defined set of alerts and tickets</li>  <li style="">Prioritize work and maintain a high level of professionalism in a highly dynamic work environment</li>  <li style="">Meet performance objects</li>  <li style="">Maintain a high degree of customer service</li>  <li style="">Follow escalation procedures for interfacing with other analysts and teams</li>  <li style="">Maintain consistent threat handling and remediation procedures (use of systems)</li>  <li style="">Utilize the internal Knowledge Base to assist with the resolution of threats</li>  <li style="">Other duties as assigned</li>  <li style="">Follow ITIL practices regarding the incident, problem, and change management</li>  <li style="">Tools: - Sentinel One, Event Tracker, Perch</li></ul>

Security Analyst L2

<div style=""><b style="font-weight: 700">Job Summary</b></div><div style="">The <u>Team Lead, Machine Learning</u> will have the responsibility of leading the team that designs and develops the machine learning services that power ConnectWise’s intelligent product functionality. Serving in a player-coach role that leads by example, this individual will guide the machine learning team in a hands-on capacity through the end-to-end delivery process of partnering with product managers, MLOps engineers and others to ship AI/ML microservices. This individual will contribute towards the development of cutting-edge AI-based features for IT solution providers across the domains of business management, unified monitoring and security management. This position presents an exciting opportunity to work with large-scale data across a variety of use cases that include natural language processing, telemetry-based time series analysis, and computer vision, generative AI, and more.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities</b></div><ul>  <li style="">Lead and grow a team of exceptional machine learning engineers in developing AI/ML microservices that power the ConnectWise platform</li>  <li style="">Manage the end-to-end delivery of all machine learning engineering problems -- communicating progress, blockers and dependencies both vertically and cross-functionally</li>  <li style="">Influence key decision makers -- including product managers, software engineers and data science professionals -- to deliver production machine learning services powering the ConnectWise platform</li>  <li style="">Research and develop machine learning services to be consumed by one or more product categories</li>  <li style="">Inform, influence, support, and execute on product decisions and product launches through deep collaboration with Product Owners</li>  <li style="">Work with cross-functional teams, including Product Engineering and Data Engineering, to ensure that proper data pipelines are established to ensure availability of high quality data</li>  <li style="">Spread best practices throughout Product and Engineering teams through advocacy of machine learning best practices</li></ul>

Team Lead, Machine Learning

<ul>  <li style="">Must Have Skills: Linux/Unix, AWS, CI/CD, Infrastructure as Code, Container, Configuration management tool, Logging &amp; Monitoring</li>  <li style="">Good communication and collaboration skills.</li>  <li style="">Having good understanding of networking</li>  <li style="">Good troubleshooting and problem solving skills.</li>  <li style="">Building a highly scalable, highly available, private or public infrastructure</li>  <li style="">Maintaining infrastructure tools.</li>  <li style="">Experience in building scalable CI/CD pipeline from scratch.</li>  <li style="">Design &amp; implement monitoring system for production.</li>  <li style="">Work closely with developers and other staff to solve dev/ops issues with customer facing services, tools and apps<br></li></ul>

Software Engineer

<ol>  <li style="">&nbsp;Advanced AD experience and Administration</li>  <li style="">&nbsp;Advanced DNS management experience</li>  <li style="">&nbsp;Good communication skill</li>  <li style="">&nbsp;AD Setup and Migration</li>  <li style="">&nbsp;AD Group policy management</li>  <li style="">&nbsp;Windows Backup and Configuration.</li>  <li style="">&nbsp;Basic knowledge of powerShell scripting for AD, Exchange and O365</li>  <li style="">&nbsp;Advanced Azure AD integration with O365 maintenance and troubleshooting</li>  <li style="">&nbsp;Advanced O365 new setup and migration to O365</li>  <li style="">&nbsp;Basic knowledge of email security product setup</li>  <li style="">Antivirus and Patch Management on Multiple Networks.</li>  <li style="">Basic Networking.</li></ol>

Technical Support L3 - Partner Engagement (Server Technician L3)

<ul>  <li style="">Organized, &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;detail-oriented, self-motivated, and willing to develop professionally</li>  <li style="">Strong team player, &nbsp;ability to build positive and collaborative relationships within the &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;organization</li>  <li style="">Ability to work on &nbsp;multiple priorities and/or projects simultaneously</li>  <li style="">Problem solving abilities &nbsp;and the ability to meet reasonable deadlines</li>  <li style="">Ability to work under &nbsp;general supervision</li></ul>

Senior Software Engineer

<div style=""><b style="font-weight: 700">• Shift Timings : 10am - 7pm IST (regular) or 3pm to 12am IST (when needed)</b></div><div style="">• Analyze test requirements/designs, and produce re-usable test scripts and procedures to test new and amended software.</div><div style="">• Verify test script against business requirements using the functional specification and technical documents provided by the design team.</div><div style="">• Understand and interpret functional and non-functional(Performance and Security Testing) requirements as needed to develop test cases.</div><div style="">• Actively work to identify, communicate, mitigate and resolve testing issues and risks.</div><div style="">• Manage test scripts, test cases, test results using standard testing tooling such as Jira.</div><div style="">• Participate in test plan, test case, and test results review sessions and make modifications if necessary.</div><div style="">• Analyze test results to ensure existing functionality is not broken and recommends corrective action.</div>

Senior Quality Engineer

<div style="">ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today’s ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That’s why we call them partners and not just customers.</div><div style="">ConnectWise is the longest-running, market-leading software platform for technology solution providers (TSPs). The ConnectWise platform is used by more TSPs (40,000) around the world than &nbsp;any other software platform. So, in a way, you could say we help keep the IT world spinning.</div><div style="">We have around 3000 colleagues. Founded in 1982, we are a 38-year-old well-established product company head-quartered in Tampa and located in 14 centres across the globe.</div><div style="">We are seeking talented colleagues to travel with us on our exciting journey ahead !</div>