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<div style="">The Principal Front-End Engineer I is responsible for developing, enhancing, and maintaining high quality, innovative, and fully performing front-end code for web applications. This role works in partnership with various Engineering teams to ensure alignment of web design and user experience while prioritizing web optimization and coding standards.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><div style=""><br></div><div style="">Provides support to cross-functional teams, with a high attention to detail</div><div style="">• Researches, analyzes, and documents findings</div><div style="">• May coach and review the work of other team members</div><div style="">• Designs, modifies, writes, and implements front-end code for software programming applications</div><div style="">• Oversees development projects from requirement documentation to delivery</div><div style="">• Defines project scope with stakeholder, creates acceptance criteria, coordinates with project manager, and manages change control throughout the course of development projects</div><div style="">• Develops and maintains common controls library</div><div style="">• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems</div><div style="">• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or</div><div style=""><br></div>

Pune

Principal Front-End Engineer II

<div style="">• Provides support to the Engineering teams, with a high attention to detail.</div><div style="">• Researches, analyzes and documents findings.</div><div style="">• May influence others within the Software Engineering team through the explanation of facts, policies, and practices</div><div style="">• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems.</div><div style="">• Works on systems critical to company’s current and future operations</div><div style="">• Debugs production issues across services and multiple levels of the stack</div><div style="">• Assists with improvement of organizational engineering standards, tooling, and processes</div><div style="">• Participates in the testing process through test review and analysis, test witnessing, and certification of software</div><div style="">• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems</div><div style="">•Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups</div>

Mumbai 

Principal Software Engineer - Data Engineering

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Business Operations Associate provides support for the Business Operations team and is responsible for assisting with contract review, agreement creation, license provisioning, and invoicing. This role works in partnership with cross-functional teams to complete new client billing set-up, billing adjustments, tracking and resolving outstanding payments issues, invoicing, and sales contract review and correction for partners and vendors.</div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><ul>  <li style="">Provides support to cross-functional teams, with a high attention to &nbsp;detail&nbsp;</li>  <li style="">Processes sales contracts and orders</li>  <li style="">Assists with reviewing and processing sales contracts</li>  <li style="">Acts as a billing contact for partners and internal stakeholders</li>  <li style="">Assists with revising billing configuration for partners</li>  <li style="">Generates monthly invoices for partners</li>  <li style="">Generates weekly aging reports</li>  <li style="">Conducts account research and analysis</li>  <li style="">Helps in maintaining database integrity by following standard processes and procedures for data entry</li>  <li style="">Assists with cleaning duplicate and inaccurate company records and other information as necessary</li>  <li style="">Escalates issues to the appropriate points as needed to ensure complete customer satisfaction</li>  <li style="">Responds to partner questions</li>  <li style="">Cross-trains with other team members to help provide relief when a team member is out or when workload sees higher volume than normal</li></ul>

Associate Business Operation Coordinator 

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Security Platform Specialist provides both partner-facing and internal support for ConnectWise’s security platforms. In this role, the Security Platform &nbsp;&nbsp;Specialist will provide initial triaging of support requests and manage the ticket queue to ensure that all support requests are resolved in a timely manner.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties and Responsibilities:</b></div><ul>  <li style="">Monitor and manage a wide range of inbound support requests.</li>  <li style="">Provide assistance and guidance regarding the use of the ConnectWise security platforms.</li>  <li style="">Troubleshoot issues within the ConnectWise security platforms and supported &nbsp;&nbsp;third-party integrations</li>  <li style="">Assist with building reports, rules / event notifications, and other content &nbsp;within the ConnectWise security platforms based on partner requests</li></ul>

Security Platform Specialist

<div style=""><b style="font-weight: 700">Position</b></div><div style="">Technical Support L1</div><div style=""><br></div><div style=""><b style="font-weight: 700">Location</b></div><div style="">Mumbai / Pune</div><div style=""><br></div><div style=""><b style="font-weight: 700">Experience</b></div><div style="">2 Years - 0 Months To 3 Years - 0 Months</div><div style=""><br></div><div style=""><b style="font-weight: 700">Required Skills</b></div><div style="">• Good hands-on Experience in diagnostics &amp; troubleshooting of Windows Operating systems.<br>• Good understanding of MS Patching &amp; Antivirus like Webroot.<br>• Normal Application-level installation and troubleshooting.<br>• Basic Understanding of Networking.<br>• Good communication skills (written and Verbal for Chats)<br>• Any Windows Certification would be added advantage.<br>• Candidate must have more than 2-year experience and be ready to work in 365*24*7 support.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Roles &amp; Responsibility</b></div><div style="">1. Need to work on daily assignments, Tickets, Emails as assigned by lead.<br>2. Ensuring individual targets set by the company are met on a timely basis</div><div style=""><br></div><div style=""><br></div>

Software Support Specialist I

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Technical Partner Success Manager is responsible for leveraging deep business, technical, and industry knowledge to partners to help accelerate business value and ROI from their investment with ConnectWise. This role works in partnership with cross functional teams to increase value, retention, and partner satisfaction along with expanding ConnectWise footprint.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><div style="">· Establishes operational plans for the Partner Success team</div><div style="">· Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results</div><div style="">· Provides support to cross functional teams, with a high attention to detail</div><div style="">· May require communication with ConnectWise leadership</div><div style="">· Advises and consults partners by providing strategies to help shape and strengthen their product adoption and utilization leading to tangible outcomes and/or other technical-related goals</div><div style="">· Ensures that partners derive maximum value from their investment in the ConnectWise platform, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal</div><div style="">· Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper</div><div style="">· Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business</div><div style="">· Monitors partner usage data, health indicators, maturity scores, renewal dates and growth opportunities and translate into strategies for success</div><div style="">· Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs</div><div style="">· Identifies risks to the partner achieving their stated business goals</div><div style="">· Acts as an escalation point to drive resolution in a timely, proactive manner</div><div style="">· Travels to partner locations and IT Nations events such as Share, Evolve, Explore and Connect</div><div style="">· Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team.</div>

Technical Partner Success Manager

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style=""><br></div><div style="">The Senior Software Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><ul>  <li style="">Provides support to the Engineering teams, with high attention to detail</li>  <li style="">Researches analyzes, and documents findings</li>  <li style="">May influence others within the Software Engineering team through the explanation of facts, policies, and practices</li>  <li style="">Designs builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems</li>  <li style="">Works on systems critical to the company’s current and future operations</li>  <li style="">Debugs production issues across services and multiple levels of the stack</li>  <li style="">Assists with the improvement of organizational engineering standards, tooling, and processes</li>  <li style="">Participates in the testing process through test review and analysis, test witnessing, and certification of software</li>  <li style="">Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems</li>  <li style="">Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups</li></ul>

Senior Software Engineer I

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Associate Software Support Specialist I is responsible for assisting ConnectWise partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><div style="">· Provides support to partners with a high attention to detail</div><div style="">· Researches, analyzes, and documents findings</div><div style="">· Interacts with partners to provide support via email, phone, chat, cases, and remote sessions</div><div style="">· Contributes to written articles for internal and external knowledge base</div><div style="">· Identifies and escalates situations requiring urgent attention to appropriate teams</div><div style="">· Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback</div><div style="">· Manages a queue of resolving support cases</div><div style="">· Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem</div><div style="">· Communicates new release features and improvements to our partners that better their experience</div>

Associate Software Support Specialist I

<div style=""><b style="font-weight: 700">General Summary:</b></div><div style="">The Technical Architect is responsible for the overall architecture, design, implementation, and integrity of the ConnectWise applications consumed by TSPs. The architect is responsible for ensuring that the solution delivered to business units is engineered in accordance with ConnectWise architecture tenets and infrastructure standards.</div><div style=""><br></div><div style="">This position is for the<a href="https://www.connectwise.com/platform/business-management"> <u>Business Management Software</u></a><u> </u>division that enables the MSPs to streamline, manage their operations, and achieve operational maturity with the following products and many more.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Our Global Engineering team works in the following Tech Environments:</b></div><div style="">Languages: .NET, python, go lang, java, javascript, typescript</div><div style="">Frameworks: .NET core, spring, react, mui</div><div style="">Cloud Platform: AWS, Azure</div><div style="">Runtime: Docker, kubernetes, ecs, eks, ec2</div><div style="">Databases: Postgres, SQL Server, Cassandra, MongoDB, DynamoDB, Document DB, Snowflake, ElasticSearch</div><div style="">IDEs: VS Code, IntelliJ, Visual Studio</div><div style="">Others: Kafka, EMR, S3, SQS, Trino, Sage maker</div><div style=""><br></div><div style=""><b style="font-weight: 700">Essential Duties &amp; Responsibilities:</b></div><ul>  <li style="">Hands-on development experience using current software patterns including web services, web APIs, message queues, service-oriented &amp; microservices architecture.</li>  <li style="">Candidates should have designed products on AWS or any other public cloud. Should have an understanding of the Infrastructure, involved in hosting on AWS, pricing, and load balancer.</li>  <li style="">Have expertise in one or more areas like building and scaling web apps, Machine Learning, UI Engineering, Information Visualization, CRM solutions</li>  <li style="">The candidate must have demonstrated the capability of Architecting a scalable SAAS-based platform.</li>  <li style="">Should have experience in enterprise applications in the cloud or on-premise environments, and multi-tenancy applications.</li>  <li style="">Candidate must have Continuous integration experience, and conceptual knowledge on continuous delivery.</li>  <li style="">Should have experience in any NoSQL database (Cassandra/MongoDB is preferred).</li>  <li style="">As an architect, the person would be responsible for the suggestion and implementation of new technologies.</li>  <li style="">Has delivered multiple versions of a SaaS-based product to production.</li>  <li style="">Has made design decisions for a product &amp; lived with the consequences of decisions. Has successfully introduced new technology.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What is the interview process?</b></div><ul>  <li style="">Your application will be screened within 30 days.</li>  <li style="">All Engineering positions will go through 3 rounds of technical interviews.</li>  <li style="">Each round will be approximately 1 hr which is then followed by a managerial round and an HR Round.</li>  <li style="">Please note all rounds will be done subject to feedback provided in the earlier round.</li>  <li style="">There will be a face-to-face interview at the Bangalore office during the final 2 rounds.</li></ul><div style=""><b style="font-weight: 700">What can you expect in the Technical Interview?</b></div><ul>  <li style="">Questions that show you have a problem-solving ability</li>  <li style="">We would love to see you code and how you solve technical problem(s).</li>  <li style="">Questions about modules you have used to date while developing applications.</li>  <li style="">Agility and Adaptability to technology and environment</li>  <li style="">The architect will be expected to be hands-on with the Amazon Cloud Platform on products integrating with Microsoft 365, Azure, and third-party vendors in addition to enhanced reporting using data mashups to improve MSP (Managed Service Provider) Operational Maturity model.</li></ul><div style=""><b style="font-weight: 700">Some links to the information you might find interesting:</b></div><div style="">·<a href="https://www.connectwise.com/company/about-us"> <u>https://www.connectwise.com/company/about-us</u></a></div><div style="">·<a href="https://www.connectwise.com/platform/business-management"> <u>https://www.connectwise.com/platform/business-management</u></a></div><div style=""><br></div>

Bangalore

Technical Software Architect

<div style="">ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today’s ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That’s why we call them partners and not just customers.</div><div style="">ConnectWise is the longest-running, market-leading software platform for technology solution providers (TSPs). The ConnectWise platform is used by more TSPs (40,000) around the world than &nbsp;any other software platform. So, in a way, you could say we help keep the IT world spinning.</div><div style="">We have around 3000 colleagues. Founded in 1982, we are a 38-year-old well-established product company head-quartered in Tampa and located in 14 centres across the globe.</div><div style="">We are seeking talented colleagues to travel with us on our exciting journey ahead !</div>